FAQ

For a single user (1 computer): Minimum Intel Pentium Dual Core, 500MB free memory (RAM), MS-Windows 7 SP2

For multi-user (client up to 3 computers):

• Server: Minimum Intel Pentium Dual Core, 500MB free memory (RAM), MS-Windows 7 SP2
• Client  : Minimum Intel Pentium Dual Core, 250MB free memory (RAM), MS-Windows 7 SP2
  

NOTES:

• Free memory is the amount of available memory (RAM).

• Please contant us if your business needs to run more than 3 computers for the server requirement.

1. Make sure that you run the installation process as Administrator (Run as Administrator).
2. Please turn off your Firewall and Anti Virus software and retry the installation.
3. If installation is still failed after trying the above steps, please contact us for further assistance.

1. Computer Network (LAN)
   Please make sure that your computer is being connected to the network by trying to "ping" the server. If the "ping" is successful, please check the other possibilities below.
2. Firewall
   Try to disable (turn off) your firewall in your server. If the software run smoothly after you disable the firewall, please check the firewall settings to make sure that the port that is being used (can be seen in "applicationServer.conf") is not being blocked by the firewall.
3. Anti-virus or Anti-malware
   Try to disable your anti-virus and anti-malware in your computers because some anti-viruses make a mistake (false positive) during detection process. We guarantee that our software is FREE from viruses or malware.
4. If your computer still can not connect to the server after trying the above steps, please contact us for further assistance.